3 docs tagged with "messages"

Meta-approved templates are required to start a conversation outside the 24-hour window. Reepli auto-imports the Meta Library catalog on connection and lets you create your own templates.

Understand the two types of responses the Reepli assistant can send on WhatsApp: free text within the 24-hour customer service window, and pre-approved Meta templates outside it.

Diagnose and resolve WhatsApp message delivery failures via Reepli: unapproved template, 24-hour window exceeded, common Meta error codes.