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Contact Reepli support

How to reach the Reepli team: WhatsApp, email, dashboard form. Information to provide to speed up resolution.

Message template rejected

Understand why your WhatsApp template was rejected by Meta and how to fix it to get approval: category, variables, prohibited content, language.

Troubleshooting — Overview

Find solutions to common problems with Reepli: WhatsApp connection, bot not replying, appointments not syncing to Google Calendar, Stripe payments.

WhatsApp connection issues

Resolve WhatsApp Business connection issues with Reepli: Embedded Signup, Meta OAuth, number already in use, limited or banned accounts.

WhatsApp message delivery failures

Diagnose and resolve WhatsApp message delivery failures via Reepli: unapproved template, 24-hour window exceeded, common Meta error codes.